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Insight Customers Impacted by OCR Processing Issue (Incident 6027)

Resolved incidentMajor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    We are currently investigating an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.

    The team is actively working to restore full service as quickly as possible.

  2. Investigating

    Our engineering team continues to investigate an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.

  3. Identified

    The issue has been identified and we continue our work to implement a fix.

  4. Identified

    We continue to work to implement a fix for the issue.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced delays or temporary disruptions when uploading documents and running optical character recognition (OCR) processing.

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