{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T13:52:36.856Z"
  },
  "data": {
    "id": "incident_docusign_c1b3ace50720c006536c0256c5eb8156",
    "slug": "docusign-insight-customers-impacted-by-ocr-processing-issue-incident-6027-2026-10-20",
    "title": "Insight Customers Impacted by OCR Processing Issue (Incident 6027)",
    "summary": "Insight Customers Impacted by OCR Processing Issue (Incident 6027)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-20T15:38:02.911904+00:00",
    "updatedAt": "2026-10-20T19:23:40.797079+00:00",
    "resolvedAt": "2026-10-20T19:10:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-insight-customers-impacted-by-ocr-processing-issue-incident-6027-2026-10-20",
      "api": "/api/v1/incidents/docusign-insight-customers-impacted-by-ocr-processing-issue-incident-6027-2026-10-20",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting Insight / EU.C, Insight / EU.N, Insight / EU.W, Insight / NA.C, Insight / NA.NE, Insight / NA.W, Insight / NA.E.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-21T13:50:14.161+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_c1b3ace50720c006536c0256c5eb8156_21442feca0cabc3963a7e982d454c61b",
        "status": "identified",
        "body": "We are currently investigating an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.\n\nThe team is actively working to restore full service as quickly as possible.",
        "createdAt": "2026-10-20T15:38:02.911904+00:00"
      },
      {
        "id": "update_docusign_c1b3ace50720c006536c0256c5eb8156_8c12fb728be10b995eb5abea7e79fbe3",
        "status": "investigating",
        "body": "Our engineering team continues to investigate an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.",
        "createdAt": "2026-10-20T16:15:53.92338+00:00"
      },
      {
        "id": "update_docusign_c1b3ace50720c006536c0256c5eb8156_136383dd0486f4d1eced29f5529e0d41",
        "status": "identified",
        "body": "The issue has been identified and we continue our work to implement a fix.",
        "createdAt": "2026-10-20T16:57:52.850992+00:00"
      },
      {
        "id": "update_docusign_c1b3ace50720c006536c0256c5eb8156_37f3fce27afed0fc55d7540815dcadf2",
        "status": "identified",
        "body": "We continue to work to implement a fix for the issue.",
        "createdAt": "2026-10-20T17:47:14.433421+00:00"
      },
      {
        "id": "update_docusign_c1b3ace50720c006536c0256c5eb8156_88d9b75d910a21fbc6454aedeb50bbcb",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-10-20T18:16:11.962428+00:00"
      },
      {
        "id": "update_docusign_c1b3ace50720c006536c0256c5eb8156_d7b3ab78e231104541a6834e66bb46dc",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may have experienced delays or temporary disruptions when uploading documents and running optical character recognition (OCR) processing.",
        "createdAt": "2026-10-20T19:10:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}