{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-22T11:56:32.810Z"
  },
  "data": {
    "id": "incident_docusign_e2dd34913c23bbff6a3134c29140bc5a",
    "slug": "docusign-login-issues-in-certain-regions-incident-5572-2026-08-11",
    "title": "Login Issues in certain regions (Incident 5572)",
    "summary": "Login Issues in certain regions (Incident 5572)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-08-11T04:49:39.847009+00:00",
    "updatedAt": "2026-09-17T00:38:38.757198+00:00",
    "resolvedAt": "2026-09-17T00:38:38.755433+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-login-issues-in-certain-regions-incident-5572-2026-08-11",
      "api": "/api/v1/incidents/docusign-login-issues-in-certain-regions-incident-5572-2026-08-11",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / AU, eSignature / NA4, eSignature / JP1, eSignature / NA1, eSignature / NA2, eSignature / NA3, eSignature / CA, eSignature / EU.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-09-22T11:55:05.162+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_e2dd34913c23bbff6a3134c29140bc5a_a2601c386386685ec939f1c02cf5531a",
        "status": "investigating",
        "body": "Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.",
        "createdAt": "2026-08-11T04:49:39.847009+00:00"
      },
      {
        "id": "update_docusign_e2dd34913c23bbff6a3134c29140bc5a_c01201a2edc19eb76474f73d345902f1",
        "status": "identified",
        "body": "Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.",
        "createdAt": "2026-08-11T05:01:20.575289+00:00"
      },
      {
        "id": "update_docusign_e2dd34913c23bbff6a3134c29140bc5a_cbfaa61d36e116be5290a5313040db29",
        "status": "monitoring",
        "body": "Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.",
        "createdAt": "2026-08-11T05:46:01.74352+00:00"
      },
      {
        "id": "update_docusign_e2dd34913c23bbff6a3134c29140bc5a_f90b07d959af676517184cd5954b3ea4",
        "status": "resolved",
        "body": "Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.",
        "createdAt": "2026-08-11T06:50:45.001211+00:00"
      },
      {
        "id": "update_docusign_e2dd34913c23bbff6a3134c29140bc5a_d56705c1149fb4d0e84ebabfb57b30dc",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors from 2026-08-11 04:00 AM UTC until 2026-08-11 06:58 AM UTC.",
        "createdAt": "2026-09-17T00:38:38.755433+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}