Provider
DocusignIncident detail
Customers may be impacted by a disruption to Salesforce (Incident 5788)
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Customers may experience intermittent latency and connection issues with Salesforce integrations. Additionally, customers may also experience difficulty contacting Docusign Support or viewing our support pages. Docusign services remain functional and are performing as intended.
Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433
Identified
Salesforce are rolling out a fix.
Please refer to the Salesforce Trust site for additional information:
Monitoring
Salesforce has implemented a fix and are monitoring the results. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433
Monitoring
Salesforce is continuing to monitor the results. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433
Customers may have experienced issues (resulting from the Salesforce disruption) from 2026-09-16 07:50 A:M UTC until 2026-09-16 16:23 PM UTC.
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