{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-19T04:23:17.644Z"
  },
  "data": {
    "id": "incident_docusign_b5bba8d9d286749a5db729c89349f126",
    "slug": "docusign-customers-may-be-impacted-by-a-disruption-to-salesforce-incident-5788-2026-09-16",
    "title": "Customers may be impacted by a disruption to Salesforce (Incident 5788)",
    "summary": "Customers may be impacted by a disruption to Salesforce (Incident 5788)",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-16T09:45:00+00:00",
    "updatedAt": "2026-09-16T18:41:47.893352+00:00",
    "resolvedAt": "2026-09-16T18:21:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-clm",
        "name": "CLM & Rooms"
      }
    ],
    "links": {
      "html": "/incidents/docusign-customers-may-be-impacted-by-a-disruption-to-salesforce-incident-5788-2026-09-16",
      "api": "/api/v1/incidents/docusign-customers-may-be-impacted-by-a-disruption-to-salesforce-incident-5788-2026-09-16",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported an incident with no component availability impact affecting CLM / S1.AU, CLM / S1.EU, CLM / S2.US, CLM / UAT NA11, CLM / DEMO S1, CLM / EU21, CLM / NA11, CLM / NA21.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-09-19T04:15:05.395+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_b5bba8d9d286749a5db729c89349f126_f806e2573c88a90282ee6887d26acced",
        "status": "investigating",
        "body": "Customers may experience intermittent latency and connection issues with Salesforce integrations. Additionally, customers may also experience difficulty contacting Docusign Support or viewing our support pages. Docusign services remain functional and are performing as intended.\n\nPlease refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433",
        "createdAt": "2026-09-16T09:45:00+00:00"
      },
      {
        "id": "update_docusign_b5bba8d9d286749a5db729c89349f126_a54014451fe21fba9e087b85131374f4",
        "status": "identified",
        "body": "Salesforce are rolling out a fix.\n\nPlease refer to the Salesforce Trust site for additional information: \nhttps://status.salesforce.com/incidents/20004433",
        "createdAt": "2026-09-16T12:00:12.552657+00:00"
      },
      {
        "id": "update_docusign_b5bba8d9d286749a5db729c89349f126_9c383ece4cc5a2a11a9f93408da9f46d",
        "status": "monitoring",
        "body": "Salesforce has implemented a fix and are monitoring the results.  Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433",
        "createdAt": "2026-09-16T16:35:00+00:00"
      },
      {
        "id": "update_docusign_b5bba8d9d286749a5db729c89349f126_2805172865cbe0c351ad524593f3a6e8",
        "status": "monitoring",
        "body": "Salesforce is continuing to monitor the results. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433",
        "createdAt": "2026-09-16T17:40:00.228778+00:00"
      },
      {
        "id": "update_docusign_b5bba8d9d286749a5db729c89349f126_1fd77c4c810fd1053926ca6e5e85f4a9",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433\n\nCustomers may have experienced issues (resulting from the Salesforce disruption) from 2026-09-16 07:50 A:M UTC until 2026-09-16 16:23 PM UTC.",
        "createdAt": "2026-09-16T18:21:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}