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Incident detail

Some users were unable to preview documents (Incident 5749)

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Support teams are engaged and currently investigating reports of customers being unable to preview documents.

  2. Identified

    Teams have identified what they believe to be the root cause of the issue and are putting mitigation steps in play to mitigate impact for affected customers.

  3. Monitoring

    Support teams have confirmed that mitigation steps were successful and customer impact has been mitigated. Teams are now monitoring performance.

  4. Resolved

    The incident has been resolved. Incident duration was from 2026-09-09 18:42 PM UTC to 2026-09-10 23:03 PM UTC.

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