{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-12T13:40:07.730Z"
  },
  "data": {
    "id": "incident_docusign_47e2e8cc7f1cb12b2836aa578db58e79",
    "slug": "docusign-some-users-were-unable-to-preview-documents-incident-5749-2026-09-09",
    "title": "Some users were unable to preview documents (Incident 5749)",
    "summary": "Some users were unable to preview documents (Incident 5749)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-09T22:06:52.844558+00:00",
    "updatedAt": "2026-09-10T18:03:55.894883+00:00",
    "resolvedAt": "2026-09-10T00:10:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-clm",
        "name": "CLM & Rooms"
      }
    ],
    "links": {
      "html": "/incidents/docusign-some-users-were-unable-to-preview-documents-incident-5749-2026-09-09",
      "api": "/api/v1/incidents/docusign-some-users-were-unable-to-preview-documents-incident-5749-2026-09-09",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting CLM / NA11.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-09-12T13:35:12.747+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_47e2e8cc7f1cb12b2836aa578db58e79_b11b1cc260b8ed1ee27433c616c28d74",
        "status": "investigating",
        "body": "Support teams are engaged and currently investigating reports of customers being unable to preview documents.",
        "createdAt": "2026-09-09T22:06:52.844558+00:00"
      },
      {
        "id": "update_docusign_47e2e8cc7f1cb12b2836aa578db58e79_a4d787072102fdc6444631b5875cd9e6",
        "status": "identified",
        "body": "Teams have identified what they believe to be the root cause of the issue and are putting mitigation steps in play to mitigate impact for affected customers.",
        "createdAt": "2026-09-09T23:19:16.339615+00:00"
      },
      {
        "id": "update_docusign_47e2e8cc7f1cb12b2836aa578db58e79_44042b8362fcb6606a1d4532d1d09938",
        "status": "monitoring",
        "body": "Support teams have confirmed that mitigation steps were successful and customer impact has been mitigated. Teams are now monitoring performance.",
        "createdAt": "2026-09-09T23:44:56.861479+00:00"
      },
      {
        "id": "update_docusign_47e2e8cc7f1cb12b2836aa578db58e79_55a54d7d3e18377cd557062f0ff4e3e3",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration was from 2026-09-09 18:42 PM UTC to 2026-09-10 23:03 PM UTC.",
        "createdAt": "2026-09-10T00:10:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}