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Incident detail

[Medium] Issues with Zip Downloads

[Medium] Issues with Zip Downloads

Resolved incidentMajor0 affected services

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Incident updates

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  1. Investigating

    Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.

  2. Identified

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Monitoring

    Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.

  5. Resolved

    After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.