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Incident detail

[Medium] Issues with Search service, Box Sign Templates and Metadata queries

[Medium] Issues with Search service, Box Sign Templates and Metadata queries

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

  2. Investigating

    Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

  3. Identified

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  4. Identified

    Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available.

  5. Monitoring

    Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact.

  6. Resolved

    After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.