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Incident detail

[Medium] Issues with File Requests

Resolved incidentMinor

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Incident updates

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  1. Investigating

    We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available.

    Users of this service may face delays in metadata updates while attempting to upload files using File Request.

  2. Identified

    The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.

  3. Resolved

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.