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[Medium] Issues Accessing the Admin Console Dashboard

Resolved incidentMajor

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Timeline

Incident updates

Every update Box posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.

  2. Identified

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. Monitoring

    Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.

  4. Resolved

    After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

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