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Incident detail

[Critical] Issue with Box Shuttle

[Critical] Issue with Box Shuttle

Resolved incidentCritical0 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are continuing to investigate this issue.

  4. Investigating

    We are continuing to investigate this issue.

  5. Investigating

    We are continuing to investigate this issue.

  6. Investigating

    We are continuing to investigate this issue.

  7. Investigating

    We are continuing to investigate this issue.

  8. Investigating

    We are continuing to investigate this issue.

  9. Investigating

    We are continuing to investigate this issue.

  10. Investigating

    We are continuing to investigate this issue.

  11. Investigating

    We are continuing to investigate this issue.

  12. Investigating

    We are continuing to investigate this issue.

  13. Investigating

    We are continuing to investigate this issue. We will provide additional updates as they become available.

  14. Investigating

    We are continuing to investigate this issue. We will provide additional updates as they become available.

  15. Identified

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  16. Identified

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  17. Monitoring

    Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.

  18. Resolved

    After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.