Skip to content
OutageDeck

Incident detail

Outbound calls from mobile Spanish numbers reaching an audio message.

Resolved incidentMinor1 affected service

Timeline window

to

Get alerted the next time Aircall breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Aircall alerts work

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.

  2. Identified

    The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.

  3. Monitoring

    We have mitigated the impact by changing the carrier route. We continue monitoring.

  4. Resolved

    We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

Keep exploring

More from Aircall

Neighboring incidents on Aircall's timeline and the rest of their record on OutageDeck.

← Older incident

Issues logging in to Aircall Workspace

All Aircall incidentsAircall live status