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Incident detail

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Resolved incidentMinor3 affected services

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    We are working with our carrier that identified the issue and taking remedial actions.

  4. Identified

    Our carrier is seeing recovery with calls and messaging services.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Monitoring

    We are continuing to monitor for any further issues.

  7. Resolved

    This has fully recovered and we confirm resolution.

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