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Outbound audio degradation for some SG customers

Resolved incidentMajor

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Timeline

Incident updates

Every update Aircall posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    The issue has been identified, and we're evaluating a fix

  4. Monitoring

    A routing change has been implemented and we are monitoring the results.

  5. Resolved

    We have confirmation that this has been resolved

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