Provider
AircallIncident detail
Partner Integrations Not Receiving Call Events
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently investigating an issue affecting the following Aircall partner integrations:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
What's impacted:
Call events from Aircall are not being delivered to these integrations
New installs and OAuth flows through these integrations may also be failing
Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.
Investigating
We continue to investigate the disruption affecting the following partner integrations:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.
Identified
The issue originates with the infrastructure that hosts these integrations.
We are working with our integration partner to restore it
Identified
Our integration partner is working with their infrastructure provider to restore these services.
Monitoring
Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected.
We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.
Resolved
The disruption affecting the following partner integrations has been resolved:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
Call events from Aircall are now being delivered successfully to these integrations.
We apologise for the disruption and are conducting a post-mortem to prevent recurrence.
Keep exploring
More from Aircall
Neighboring incidents on Aircall's timeline and the rest of their record on OutageDeck.