{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T10:03:02.465Z"
  },
  "data": {
    "id": "incident_statuspage_aircall_8v8s2hp1pj66",
    "slug": "aircall-partner-integrations-not-receiving-call-events-2026-10-07",
    "title": "Partner Integrations Not Receiving Call Events",
    "summary": "Partner Integrations Not Receiving Call Events",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-07T01:20:20.491+00:00",
    "updatedAt": "2026-10-08T04:58:21.993+00:00",
    "resolvedAt": "2026-10-08T04:58:21.966+00:00",
    "provider": {
      "slug": "aircall",
      "name": "Aircall"
    },
    "affectedServices": [
      {
        "slug": "aircall-integrations",
        "name": "Integrations & APIs"
      }
    ],
    "links": {
      "html": "/incidents/aircall-partner-integrations-not-receiving-call-events-2026-10-07",
      "api": "/api/v1/incidents/aircall-partner-integrations-not-receiving-call-events-2026-10-07",
      "providerHtml": "/providers/aircall",
      "alerts": "https://outagedeck.com/account?stack=aircall&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Aircall reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_aircall_status",
      "kind": "official_api",
      "name": "Aircall Status",
      "checkedAt": "2026-10-11T09:55:03.474+00:00",
      "stale": false,
      "officialUrl": "https://status.aircall.com",
      "statusPageUrl": "https://status.aircall.com"
    },
    "updates": [
      {
        "id": "update_statuspage_aircall_8v8s2hp1pj66_tmwpyw6yblf6",
        "status": "investigating",
        "body": "We are currently investigating an issue affecting the following Aircall partner integrations:\n\nGorgias\nJobadder\nKlaviyo\nHelp Scout\nBullhorn\nSellsy\n\nWhat's impacted:\n\nCall events from Aircall are not being delivered to these integrations\nNew installs and OAuth flows through these integrations may also be failing\nOur team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.",
        "createdAt": "2026-10-07T01:20:20.585+00:00"
      },
      {
        "id": "update_statuspage_aircall_8v8s2hp1pj66_gq3gq4gxj61f",
        "status": "investigating",
        "body": "We continue to investigate the disruption affecting the following partner integrations:\n\nGorgias\nJobadder\nKlaviyo\nHelp Scout\nBullhorn\nSellsy\n\nWe have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.",
        "createdAt": "2026-10-07T03:53:51.671+00:00"
      },
      {
        "id": "update_statuspage_aircall_8v8s2hp1pj66_rptxq7n39r0h",
        "status": "identified",
        "body": "The issue originates with the infrastructure that hosts these integrations. \nWe are working with our integration partner to restore it",
        "createdAt": "2026-10-07T08:02:57.513+00:00"
      },
      {
        "id": "update_statuspage_aircall_8v8s2hp1pj66_xnplllgx038g",
        "status": "identified",
        "body": "Our integration partner is working with their infrastructure provider to restore these services.",
        "createdAt": "2026-10-07T13:40:48.848+00:00"
      },
      {
        "id": "update_statuspage_aircall_8v8s2hp1pj66_t9pq2w9n5h5p",
        "status": "monitoring",
        "body": "Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected.\n\nWe have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.",
        "createdAt": "2026-10-07T22:14:54.321+00:00"
      },
      {
        "id": "update_statuspage_aircall_8v8s2hp1pj66_gx25kp2dzjns",
        "status": "resolved",
        "body": "The disruption affecting the following partner integrations has been resolved:\n\nGorgias\nJobadder\nKlaviyo\nHelp Scout\nBullhorn\nSellsy\nCall events from Aircall are now being delivered successfully to these integrations. \n\nWe apologise for the disruption and are conducting a post-mortem to prevent recurrence.",
        "createdAt": "2026-10-08T04:58:21.966+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}