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Incident detail

Increased Platform Errors

Resolved incidentMinor

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Timeline

Incident updates

Every update Aircall posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.

  2. Identified

    This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services.

    The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers.

    We are continuously working to stabilize the system performance.

  3. Monitoring

    We have been observing stabilization of the system performance for the past few minutes.

    Our team will continue monitoring it until full resolution is confirmed.

  4. Resolved

    We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

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