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Incident detail

Duplicate Inbound Call Attempts - UK Carrier

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Incident updates

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  1. Identified

    We have identified an issue with a UK Carrier that is causing inbound call connectivity retries.

    This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts.

    We will provide further details as soon as downstream carriers make progress.

  2. Monitoring

    The carrier partner has implemented a fix, and we are observing calls returning to the regular performance.

    We will continue to monitor the system until the resolution is confirmed.

  3. Resolved

    We can confirm the issue with the UK carrier has been fully resolved.

    We appreciate your patience and understanding while we worked with our partners to restore normal functionality.

    If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.