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Incident detail

Analytics Dashboards Not Loading

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating a performance issue that is impacting Analytics and Call History loading time

  2. Identified

    The issue has been identified and a fix is being implemented

  3. Identified

    We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.

  4. Monitoring

    We have implemented and observed a return to normal performances.

    We keep monitoring the results.

  5. Investigating

    Performance is not stable again, and we are investigating.

  6. Identified

    The issue has been identified by our 3rd party provider, and a fix is in progress.

  7. Monitoring

    Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.

  8. Resolved

    This incident has been resolved