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Duplicate Inbound Call Attempts - UK Carrier

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.

    We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.

  2. Identified

    We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Resolved

    This incident has been resolved.