{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:20:37.706Z"
  },
  "data": {
    "id": "incident_statuspage_aircall_v29gc1dwv2r1",
    "slug": "aircall-duplicate-inbound-call-attempts-uk-carrier-2026-07-02",
    "title": "Duplicate Inbound Call Attempts - UK Carrier",
    "summary": "Duplicate Inbound Call Attempts - UK Carrier",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-02T09:27:35+00:00",
    "updatedAt": "2026-07-02T15:38:00.208+00:00",
    "resolvedAt": "2026-07-02T15:38:00.191+00:00",
    "provider": {
      "slug": "aircall",
      "name": "Aircall"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/aircall-duplicate-inbound-call-attempts-uk-carrier-2026-07-02",
      "api": "/api/v1/incidents/aircall-duplicate-inbound-call-attempts-uk-carrier-2026-07-02",
      "providerHtml": "/providers/aircall"
    },
    "impactSummary": "Aircall reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_aircall_status",
      "kind": "official_api",
      "name": "Aircall Status",
      "checkedAt": "2026-07-19T12:15:03.182+00:00",
      "officialUrl": "https://status.aircall.com",
      "statusPageUrl": "https://status.aircall.com"
    },
    "updates": [
      {
        "id": "update_statuspage_aircall_v29gc1dwv2r1_71l58r4cnkrl",
        "status": "investigating",
        "body": "We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.\nWe have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.",
        "createdAt": "2026-07-02T09:27:35.168+00:00"
      },
      {
        "id": "update_statuspage_aircall_v29gc1dwv2r1_3wbl7srwgssk",
        "status": "identified",
        "body": "We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.",
        "createdAt": "2026-07-02T13:05:35.395+00:00"
      },
      {
        "id": "update_statuspage_aircall_v29gc1dwv2r1_lmqqtfhb2jkl",
        "status": "identified",
        "body": "We are continuing to work on a fix for this issue.",
        "createdAt": "2026-07-02T13:10:05.764+00:00"
      },
      {
        "id": "update_statuspage_aircall_v29gc1dwv2r1_m1tg9pnn46v8",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-07-02T15:38:00.191+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}