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Call dropping in Germany

Resolved incidentMinor

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Timeline

Incident updates

Every update Aircall posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.

  2. Identified

    We applied a routing change for our downstream carrier to mitigate the issue.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved

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