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Australia: Payroll- some customers are experiencing issues with loading pages in Payroll

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused.

    Our technical team identified this was caused by poor network connectivity and we worked to restore service.

    We learn from every incident and put measures in place to prevent issues from happening again.

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