Skip to content
OutageDeck

Incident detail

Australia: Payroll- some customers are experiencing issues with loading pages in Payroll

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time Xero breaks

Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Xero alerts work

Timeline

Incident updates

Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused.

    Our technical team identified this was caused by poor network connectivity and we worked to restore service.

    We learn from every incident and put measures in place to prevent issues from happening again.

Keep exploring

More from Xero

Neighboring incidents on Xero's timeline and the rest of their record on OutageDeck.

← Older incident

Global: Errors when using Xero

Newer incident →

Global: Xero - Some customers experienced errors

All Xero incidentsXero live status