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AU: Auto Super - Some customers are not receiving auto super approval codes via SMS

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Timeline

Incident updates

Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.

  2. Monitoring

    Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.

  3. Resolved

    Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.

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