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Voice Call Failures from Network Subscribers in South Africa to a Subset of Twilio Phone Numbers

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.

  4. Monitoring

    We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.