Incident detail

SMS Delivery Delays from Twilio to Outremer Telecom French Guiana (Guadeloupe)

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Started Jul 18, 2026, 9:42 AM UTC

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

Investigating
Jul 18, 2026, 9:42 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Identified
Jul 18, 2026, 10:37 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
Jul 18, 2026, 11:01 AM UTC
We have observed a recovery in SMS delivery from Twilio to Outremer Telecom network subscribers in Guadeloupe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.