Provider
TwilioIncident detail
Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts
Resolved incidentMinor
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Timeline
Incident updates
Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Investigating
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 1 hour or as soon as more information is available.
Investigating
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 2 hours or as soon as more information is available.
Monitoring
We see recovery in Flex Agent Copilot for Wrap-up notes. We'll provide an update in 2 hours or as soon as more information becomes available.
Resolved
Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.
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