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Incident detail

Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts

Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 1 hour or as soon as more information is available.

  3. Investigating

    Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 2 hours or as soon as more information is available.

  4. Monitoring

    We see recovery in Flex Agent Copilot for Wrap-up notes. We'll provide an update in 2 hours or as soon as more information becomes available.

  5. Resolved

    Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.