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Incident detail

SMS Delivery Delays and Failures Between a Subset of Twilio Long code and Multiple Networks in Germany

SMS Delivery Delays and Failures Between a Subset of Twilio Long code and Multiple Networks in Germany

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing SMS delivery delays and failures between a Subset of Twilio Long code and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. Monitoring

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. Resolved

    The incident has been resolved and SMS delivery between Twilio Long Codes and network subscribers on affected networks in Germany is operating normally.