{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-18T21:55:31.463Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_k23371gc3rcv",
    "slug": "twilio-flex-ai-copilot-wrap-up-notes-and-topics-classification-requests-timing-2026-07-14-71gc3rcv",
    "title": "Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts",
    "summary": "Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-14T15:53:09.263+00:00",
    "updatedAt": "2026-07-14T20:23:07.15+00:00",
    "resolvedAt": "2026-07-14T20:23:07.136+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-flex-ai-copilot-wrap-up-notes-and-topics-classification-requests-timing-2026-07-14-71gc3rcv",
      "api": "/api/v1/incidents/twilio-flex-ai-copilot-wrap-up-notes-and-topics-classification-requests-timing-2026-07-14-71gc3rcv",
      "providerHtml": "/providers/twilio"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-07-18T21:50:05.485+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_k23371gc3rcv_d1pk26stpsrs",
        "status": "investigating",
        "body": "Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.",
        "createdAt": "2026-07-14T15:53:09.336+00:00"
      },
      {
        "id": "update_statuspage_twilio_k23371gc3rcv_xb95smjt7qcg",
        "status": "investigating",
        "body": "Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 1 hour or as soon as more information is available.",
        "createdAt": "2026-07-14T15:57:46.358+00:00"
      },
      {
        "id": "update_statuspage_twilio_k23371gc3rcv_qh2509qmkdrj",
        "status": "investigating",
        "body": "Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 2 hours or as soon as more information is available.",
        "createdAt": "2026-07-14T16:57:11.485+00:00"
      },
      {
        "id": "update_statuspage_twilio_k23371gc3rcv_bz0vc12c496y",
        "status": "monitoring",
        "body": "We see recovery in Flex Agent Copilot for Wrap-up notes. We'll provide an update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-07-14T18:37:02.947+00:00"
      },
      {
        "id": "update_statuspage_twilio_k23371gc3rcv_2742f0gfvslg",
        "status": "resolved",
        "body": "Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.",
        "createdAt": "2026-07-14T20:23:07.136+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}