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Incident detail

Elevated declines on Visa

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    We're currently investigating elevated error rates and response times affecting Visa payment processing.

  2. Identified

    We're continuing to monitor elevated error rates and response times affecting Visa payment processing. We're working with our partner on recovery and will provide an update as soon as we have more information.

  3. Resolved

    From 15:51–17:00 UTC, we experienced elevated errors and response times with Visa payments. This issue is now resolved, and payment processing has returned to normal.

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