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Incident detail

Elevated declines on Visa

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We're currently investigating elevated error rates and response times with Visa payments. We'll post an update soon.

  2. Monitoring

    We’re currently seeing elevated card authorization errors related to an issuing bank in North America, which is impacting some Visa transactions. We've seen some recovery and are continuing to monitor.

  3. Resolved

    Between 20:15 September 16th and 00:08 September 17th UTC, we saw elevated card authorization errors related to an issuing bank in United States which impacted some Visa transactions. This is now resolved.

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