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Incident detail

Elevated card declines for some users in Mexico

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    As of 05:15 UTC, some card transactions in Mexico are experiencing elevated declines due to an issuing bank being temporarily unavailable. We're in touch with the card network and will post an update as soon as they become available.

  2. Resolved

    Between 05:15 – 07:06 UTC, we saw elevated declines with some card transactions in Mexico due to an issuing bank being temporarily unavailable. This is now resolved.

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