Provider
SinchIncident detail
Service Outage - Chatlayer Voice Engine - US, EMEA
Resolved incidentCritical
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Timeline
Incident updates
Every update Sinch posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently investigating an issue on the Chatlayer Voice Engine in the EMEA and US regions.
Impact: Customers will experience issues with incoming and outgoing calls via the Chatlayer services
Investigating
We are continuing to investigate this issue.
We have been able to isolate the start time to 2026-07-29 11:14 UTC
Our engineers are hard at work trying to resolve the issue, Further updates will be provided as soon as they are available.
Investigating
Our engineers are working on a potential fix for the issue.
We will provide an update once the potential fix has been implemented.
Monitoring
The fix has now been implemented, The Chatlayer Voice service errors observed are no longer visible and we will continue to monitor the results.
Incident Restored Time: 2026-07-29 13:35 UTC
Resolved
The implemented fix has been deemed a success, This incident is now resolved.
Incident Start Time: 2026-07-29 11:14 UTC
Incident Restored Time: 2026-07-29 13:35 UTC
Incident End Time: 2026-07-29 13:35 UTC
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