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Service Degradation - Customer Dashboard and Account Balance

Active incidentMajor1 affected service

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Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating a service outage on the customer dashboard, Dashboard.sinch.com and with our balance calculation causing a subset of customer accounts to be blocked.

    Start Time: 2026-10-26 12:58 UTC

    Impact: Clients may experience issues reaching the customer dashboard and may see an incorrect account balance.

    Our engineering team is working to restore full functionality as soon as possible.

    For any inquiries, please contact support@sinch.com.

  2. Identified

    A fix has been implemented and we are seeing improvements for the dashboard.

    We are continuing to investigate the incorrect account balances.

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