{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-26T16:21:48.005Z"
  },
  "data": {
    "id": "incident_statuspage_sinch_8cs19rxr8jgj",
    "slug": "sinch-service-degradation-customer-dashboard-and-account-balance-2026-10-26",
    "title": "Service Degradation - Customer Dashboard and Account Balance",
    "summary": "Service Degradation - Customer Dashboard and Account Balance",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-26T13:33:48.552+00:00",
    "updatedAt": "2026-10-26T16:05:58.318+00:00",
    "resolvedAt": "2026-10-26T16:05:58.288+00:00",
    "provider": {
      "slug": "sinch",
      "name": "Sinch"
    },
    "affectedServices": [
      {
        "slug": "sinch-dashboard",
        "name": "Dashboard"
      }
    ],
    "links": {
      "html": "/incidents/sinch-service-degradation-customer-dashboard-and-account-balance-2026-10-26",
      "api": "/api/v1/incidents/sinch-service-degradation-customer-dashboard-and-account-balance-2026-10-26",
      "providerHtml": "/providers/sinch",
      "alerts": "https://outagedeck.com/account?stack=sinch&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Sinch reported a major event for the affected tracked services.",
    "source": {
      "id": "source_sinch_status",
      "kind": "official_api",
      "name": "Sinch Status",
      "checkedAt": "2026-10-26T16:20:13.286+00:00",
      "stale": false,
      "officialUrl": "https://status.sinch.com",
      "statusPageUrl": "https://status.sinch.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sinch_8cs19rxr8jgj_5z52nt3zzr4w",
        "status": "investigating",
        "body": "We are currently investigating a service outage on the customer dashboard, Dashboard.sinch.com and with our balance calculation causing a subset of customer accounts to be blocked.\n\nStart Time: 2026-10-26 12:58 UTC\n\nImpact: Clients may experience issues reaching the customer dashboard and may see an incorrect account balance.\n\nOur engineering team is working to restore full functionality as soon as possible.\n\nFor any inquiries, please contact support@sinch.com.",
        "createdAt": "2026-10-26T13:33:49.094+00:00"
      },
      {
        "id": "update_statuspage_sinch_8cs19rxr8jgj_nms2rg4bd0bt",
        "status": "identified",
        "body": "A fix has been implemented and we are seeing improvements for the dashboard.\n\nWe are continuing to investigate the incorrect account balances.",
        "createdAt": "2026-10-26T14:15:49.975+00:00"
      },
      {
        "id": "update_statuspage_sinch_8cs19rxr8jgj_dv3h1dw7g1rb",
        "status": "monitoring",
        "body": "A second fix has been implemented and we are seeing correct account balances and customer accounts have been unblocked.\n\nWe are continuing to monitoring the results.",
        "createdAt": "2026-10-26T15:21:19.163+00:00"
      },
      {
        "id": "update_statuspage_sinch_8cs19rxr8jgj_gkgvz3k1wdg2",
        "status": "resolved",
        "body": "At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. \n\nOur engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored.\n\nDuring the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy.\n\nIncident Start Time: 2026-10-26 12:58 UTC\nIncident End Time: 2026-10-26 15:11 UTC\n\nFor any inquiries, please contact support@sinch.com",
        "createdAt": "2026-10-26T16:05:58.288+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}