{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-29T23:29:09.994Z"
  },
  "data": {
    "id": "incident_statuspage_sinch_sj91jwv1583r",
    "slug": "sinch-service-outage-chatlayer-voice-engine-us-emea-2026-07-29",
    "title": "Service Outage - Chatlayer Voice Engine - US, EMEA",
    "summary": "Service Outage - Chatlayer Voice Engine - US, EMEA",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-07-29T12:56:31.476+00:00",
    "updatedAt": "2026-07-29T14:12:55.726+00:00",
    "resolvedAt": "2026-07-29T14:12:55.712+00:00",
    "provider": {
      "slug": "sinch",
      "name": "Sinch"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sinch-service-outage-chatlayer-voice-engine-us-emea-2026-07-29",
      "api": "/api/v1/incidents/sinch-service-outage-chatlayer-voice-engine-us-emea-2026-07-29",
      "providerHtml": "/providers/sinch"
    },
    "impactSummary": "Sinch reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_sinch_status",
      "kind": "official_api",
      "name": "Sinch Status",
      "checkedAt": "2026-07-29T23:25:02.8+00:00",
      "officialUrl": "https://status.sinch.com",
      "statusPageUrl": "https://status.sinch.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sinch_sj91jwv1583r_n21tnh38pwtz",
        "status": "investigating",
        "body": "We are currently investigating an issue on the Chatlayer Voice Engine in the EMEA and US regions. \n\nImpact: Customers will experience issues with incoming and outgoing calls via the Chatlayer services",
        "createdAt": "2026-07-29T12:56:31.591+00:00"
      },
      {
        "id": "update_statuspage_sinch_sj91jwv1583r_47vxnf1qx19l",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.\n\nWe have been able to isolate the start time to 2026-07-29 11:14 UTC\n\nOur engineers are hard at work trying to resolve the issue, Further updates will be provided as soon as they are available.",
        "createdAt": "2026-07-29T13:18:24.559+00:00"
      },
      {
        "id": "update_statuspage_sinch_sj91jwv1583r_6vfvzp7mp5jj",
        "status": "investigating",
        "body": "Our engineers are working on a potential fix for the issue. \n\nWe will provide an update once the potential fix has been implemented.",
        "createdAt": "2026-07-29T13:35:40.262+00:00"
      },
      {
        "id": "update_statuspage_sinch_sj91jwv1583r_6cj8xpt7qzkd",
        "status": "monitoring",
        "body": "The fix has now been implemented, The Chatlayer Voice service errors observed are no longer visible and we will continue to monitor the results.\n\nIncident Restored Time: 2026-07-29 13:35 UTC",
        "createdAt": "2026-07-29T13:54:12.924+00:00"
      },
      {
        "id": "update_statuspage_sinch_sj91jwv1583r_1c3t7zvh9q8c",
        "status": "resolved",
        "body": "The implemented fix has been deemed a success, This incident is now resolved. \n\nIncident Start Time: 2026-07-29 11:14 UTC\nIncident Restored Time: 2026-07-29 13:35 UTC\nIncident End Time: 2026-07-29 13:35 UTC",
        "createdAt": "2026-07-29T14:12:55.712+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}