Skip to content

Incident detail

Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin

Resolved incidentMinor2 affected services

Timeline window

to

Get alerted the next time Shopify breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Timeline

Incident updates

Every update Shopify posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Some merchants and buyers may encounter error messages when navigating Shopify admins and storefronts. We are investigating and will provide an update shortly.

  2. Investigating

    We are investigating and will keep you updated.

  3. Investigating

    Errors are trending downwards, however we are continuing to investigate.

  4. Monitoring

    This issue has been resolved and is being monitored.

  5. Resolved

    Between 08:34 UTC - 09:34 UTC, we experienced outages for Shopify Admins, storefronts, and checkouts on some stores due to an issue affecting backend services. A fix was implemented at 09:31 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Keep exploring

More from Shopify

Neighboring incidents on Shopify's timeline and the rest of their record on OutageDeck.