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Incident detail

Chat support on Shopify Help Center is temporarily unavailable

Resolved incidentCritical

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.

  2. Monitoring

    The issues with the Shopify Help Center have been resolved, and are being monitored.

  3. Resolved

    The monitoring period for this issue has ended and no further impact has been observed.

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