{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-27T23:23:27.145Z"
  },
  "data": {
    "id": "incident_statuspage_shopify_45kht8w8zcm6",
    "slug": "shopify-chat-support-on-shopify-help-center-is-temporarily-unavailable-2026-08-27",
    "title": "Chat support on Shopify Help Center is temporarily unavailable",
    "summary": "Chat support on Shopify Help Center is temporarily unavailable",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-08-27T18:31:40+00:00",
    "updatedAt": "2026-08-27T18:51:02.159+00:00",
    "resolvedAt": "2026-08-27T18:51:01+00:00",
    "provider": {
      "slug": "shopify",
      "name": "Shopify"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/shopify-chat-support-on-shopify-help-center-is-temporarily-unavailable-2026-08-27",
      "api": "/api/v1/incidents/shopify-chat-support-on-shopify-help-center-is-temporarily-unavailable-2026-08-27",
      "providerHtml": "/providers/shopify",
      "alerts": "https://outagedeck.com/account?stack=shopify&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Shopify reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_shopify_status",
      "kind": "official_api",
      "name": "Shopify Status",
      "checkedAt": "2026-08-27T23:20:28.262+00:00",
      "officialUrl": "https://www.shopifystatus.com",
      "statusPageUrl": "https://www.shopifystatus.com"
    },
    "updates": [
      {
        "id": "update_statuspage_shopify_45kht8w8zcm6_y8chnby1vdsx",
        "status": "investigating",
        "body": "Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.",
        "createdAt": "2026-08-27T18:31:41.385+00:00"
      },
      {
        "id": "update_statuspage_shopify_45kht8w8zcm6_61ntb620423r",
        "status": "monitoring",
        "body": "The issues with the Shopify Help Center have been resolved, and are being monitored.",
        "createdAt": "2026-08-27T18:41:45.112+00:00"
      },
      {
        "id": "update_statuspage_shopify_45kht8w8zcm6_tsh21lm7kt1h",
        "status": "resolved",
        "body": "The monitoring period for this issue has ended and no further impact has been observed.",
        "createdAt": "2026-08-27T18:51:01.788+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}