Skip to content
OutageDeck

Incident detail

Unable to Create Support Ticket from SendGrid Help Center

Unable to Create Support Ticket from SendGrid Help Center

Resolved incidentMinor1 affected service

Timeline window

to

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

  2. Monitoring

    Our engineers have implemented a fix and are monitoring system performance. Customer should be able to submit a support ticket through the SendGrid Help Center now. We will provide another update in an hour or as soon as more information becomes available.

  3. Monitoring

    We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.

  4. Monitoring

    We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.

  5. Resolved

    Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.