{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T09:29:41.272Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_8fg2dmxzwhpm",
    "slug": "sendgrid-unable-to-create-support-ticket-from-sendgrid-help-center-2026-02-11",
    "title": "Unable to Create Support Ticket from SendGrid Help Center",
    "summary": "Unable to Create Support Ticket from SendGrid Help Center",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-02-11T16:52:30.335+00:00",
    "updatedAt": "2026-02-11T20:33:40.317+00:00",
    "resolvedAt": "2026-02-11T20:33:40.015+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [
      {
        "slug": "sendgrid-app",
        "name": "Website & Stats"
      }
    ],
    "links": {
      "html": "/incidents/sendgrid-unable-to-create-support-ticket-from-sendgrid-help-center-2026-02-11",
      "api": "/api/v1/incidents/sendgrid-unable-to-create-support-ticket-from-sendgrid-help-center-2026-02-11",
      "providerHtml": "/providers/sendgrid"
    },
    "impactSummary": "SendGrid reported a none event for the affected tracked services.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "SendGrid Status",
      "checkedAt": "2026-07-13T09:25:02.239+00:00",
      "officialUrl": "https://status.sendgrid.com",
      "statusPageUrl": "https://status.sendgrid.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_8fg2dmxzwhpm_xb2t3lnm4swz",
        "status": "investigating",
        "body": "Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.",
        "createdAt": "2026-02-11T16:52:30.39+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8fg2dmxzwhpm_wk9tkdkzyc7n",
        "status": "monitoring",
        "body": "Our engineers have implemented a fix and are monitoring system performance. Customer should be able to submit a support ticket through the SendGrid Help Center now. We will provide another update in an hour or as soon as more information becomes available.",
        "createdAt": "2026-02-11T17:37:48.038+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8fg2dmxzwhpm_xcj1x6g6v777",
        "status": "monitoring",
        "body": "We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.",
        "createdAt": "2026-02-11T18:43:59.931+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8fg2dmxzwhpm_bth5dhqmkp3d",
        "status": "monitoring",
        "body": "We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.",
        "createdAt": "2026-02-11T19:35:52.004+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8fg2dmxzwhpm_lr5f94nj3krl",
        "status": "resolved",
        "body": "Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.",
        "createdAt": "2026-02-11T20:33:40.015+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}