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Incomplete Advanced Statistics

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

  2. Investigating

    We are continuing to investigate this issue and will provide an update in the next hour or as soon as more information becomes available.

  3. Investigating

    We are continuing to investigate this issue and will provide an update in the next two hours or as soon as more information becomes available.

  4. Investigating

    We are continuing to investigate this issue and will provide an update in the next four hours or as soon as more information becomes available.

  5. Identified

    Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next two hour or as soon as more information becomes available.

  6. Identified

    Our engineers have identified the issue and are currently implementing a fix. We will provide another update as soon as more information becomes available.

  7. Identified

    Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next four hours or as soon as more information becomes available.

  8. Identified

    Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information becomes available.

  9. Identified

    Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available.

  10. Resolved

    Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.

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