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US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.

    Further updates will be shared as they become available.

    Ticket Reference for this incident: IM-12885.

  2. Investigating

    We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

  3. Identified

    The issue has been identified and a fix is being implemented.

  4. Monitoring

    A fix has been implemented and we are monitoring the results.

  5. Resolved

    This incident has been resolved.

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← Older incident

US Platform 1: UI logins failing( IM-12884)

Newer incident →

US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)

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