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US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)

Active incidentMinor1 affected service

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Started

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.

    Further updates will be shared as they become available.

    Ticket Reference for this incident: IM-12887.

  2. Identified

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  3. Identified

    Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays.

    We are investigating the issue and will provide updates as more information becomes available.

  4. Identified

    We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.

    We will continue to provide updates on our progress.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

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US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]

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