Provider
PlivoIncident detail
Outbound MMS Failures on Toll-Free Numbers (US & Canada)
Resolved incidentMajor
Timeline window
to
Get alerted the next time Plivo breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Plivo posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Dear Valued Customer,
We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted.
Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly.
If you have any questions or concerns regarding this incident, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
Keep exploring
More from Plivo
Neighboring incidents on Plivo's timeline and the rest of their record on OutageDeck.