{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:01:59.663Z"
  },
  "data": {
    "id": "incident_statuspage_plivo_8w9cdd2bjg34",
    "slug": "plivo-outbound-mms-failures-on-toll-free-numbers-us-and-canada-2026-07-11",
    "title": "Outbound MMS Failures on Toll-Free Numbers (US & Canada)",
    "summary": "Outbound MMS Failures on Toll-Free Numbers (US & Canada)",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-11T07:47:51.022+00:00",
    "updatedAt": "2026-07-11T09:57:39.424+00:00",
    "resolvedAt": "2026-07-11T09:57:39.404+00:00",
    "provider": {
      "slug": "plivo",
      "name": "Plivo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/plivo-outbound-mms-failures-on-toll-free-numbers-us-and-canada-2026-07-11",
      "api": "/api/v1/incidents/plivo-outbound-mms-failures-on-toll-free-numbers-us-and-canada-2026-07-11",
      "providerHtml": "/providers/plivo"
    },
    "impactSummary": "Plivo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_plivo_status",
      "kind": "official_api",
      "name": "Plivo Status",
      "checkedAt": "2026-07-19T12:00:05.599+00:00",
      "officialUrl": "https://status.plivo.com",
      "statusPageUrl": "https://status.plivo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_plivo_8w9cdd2bjg34_wm5jtskh0jw4",
        "status": "investigating",
        "body": "Dear Valued Customer,\n\nWe have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted.\n\nOur team is actively engaged with the carrier partner to restore service. We will share a further update shortly.\n\nIf you have any questions or concerns regarding this incident, please contact Plivo Support.\nSupport portal: https://support.plivo.com/hc/en-us",
        "createdAt": "2026-07-11T07:47:51.128+00:00"
      },
      {
        "id": "update_statuspage_plivo_8w9cdd2bjg34_v4zc6yxnv825",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-07-11T09:32:46.851+00:00"
      },
      {
        "id": "update_statuspage_plivo_8w9cdd2bjg34_18676kf0zg7g",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-07-11T09:57:39.404+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}