Provider
PlivoIncident detail
Voice Call Webhook Delivery Degradation
Resolved incidentMinor
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Timeline
Incident updates
Every update Plivo posted, oldest to newest, exactly as it appeared on their official status page.
Identified
Dear Valued Customers,
We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally.
We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
Resolved
OutageDeck marked this incident resolved after it no longer appeared in the upstream active incident summary at 2026-08-25T14:30:32.266Z.
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