{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-27T23:22:05.255Z"
  },
  "data": {
    "id": "incident_statuspage_plivo_07fbflp5tlz2",
    "slug": "plivo-voice-call-webhook-delivery-degradation-2026-08-25",
    "title": "Voice Call Webhook Delivery Degradation",
    "summary": "Voice Call Webhook Delivery Degradation",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-25T07:25:57.084+00:00",
    "updatedAt": "2026-08-25T14:30:32.266+00:00",
    "resolvedAt": "2026-08-25T14:16:42.859+00:00",
    "provider": {
      "slug": "plivo",
      "name": "Plivo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/plivo-voice-call-webhook-delivery-degradation-2026-08-25",
      "api": "/api/v1/incidents/plivo-voice-call-webhook-delivery-degradation-2026-08-25",
      "providerHtml": "/providers/plivo",
      "alerts": "https://outagedeck.com/account?stack=plivo&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Plivo reported a none event for the affected tracked services.",
    "source": {
      "id": "source_plivo_status",
      "kind": "official_api",
      "name": "Plivo Status",
      "checkedAt": "2026-08-27T23:15:05.362+00:00",
      "officialUrl": "https://status.plivo.com",
      "statusPageUrl": "https://status.plivo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_plivo_07fbflp5tlz2_7lw2xy5srvx0",
        "status": "identified",
        "body": "Dear Valued Customers,\n\nWe are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally.\n\nWe have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.",
        "createdAt": "2026-08-25T07:25:57.137+00:00"
      },
      {
        "id": "update_statuspage_plivo_07fbflp5tlz2_7915fmhk2qr1",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-08-25T07:41:02.811+00:00"
      },
      {
        "id": "update_statuspage_plivo_07fbflp5tlz2_5py013jq665d",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-08-25T14:16:42.859+00:00"
      },
      {
        "id": "update_resolution_incident_statuspage_plivo_07fbflp5tlz2_20260825t143032266z",
        "status": "resolved",
        "body": "OutageDeck marked this incident resolved after it no longer appeared in the upstream active incident summary at 2026-08-25T14:30:32.266Z.",
        "createdAt": "2026-08-25T14:30:32.266+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}