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Customer Support Portal and Licensing Services are currently down

Resolved incidentMinor

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Timeline

Incident updates

Every update Palo Alto Networks posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Incident management team is actively working the issue.

  2. Investigating

    Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.

  3. Investigating

    This issue has been resolved and the Customer Support Portal if fully operational.

  4. Investigating

    RCA in progress.

  5. Resolved

    This incident has been resolved.

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